The following terms and conditions (the “Agreement”) govern all use of the www.buster.com (together, the “Site”) and the products and services available on or at the Site and via any applications made available by Global Charter Services, Inc. (taken together with the Site, the “Service”). The Service is owned and operated by Global Charter Services, Inc. (d/b/a “Buster,” hereinafter "Buster," “we,” “our,” or “us”). Part of the Service allows individuals (referred to as “Customers” as defined below) to search for and contact Transportation Providers (as defined below) via Buster’s database. Transportation Providers may also register, verify, or modify their information contained in the Service, and accept or “farm out” bookings submitted by Customers, as described in greater detail below. The Service is offered subject to your (whether you are a Customer or a Transportation Provider, the “User” or “you”) acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be published from time to time on the Site by Buster. BY USING OR ACCESSING ANY PART OF THE SERVICE, YOU AGREE TO ALL OF THE TERMS AND CONDITIONS CONTAINED HEREIN; IF YOU DO NOT AGREE, DO NOT USE OR ACCESS THE SERVICE.
Subject to the terms and conditions of this Agreement, Buster will provide User with the Services – for use by User only in accordance with all instructions provided by Buster (including, without limitation, as may be posted by Buster on the Site). Buster may change, suspend or discontinue the Services at any time, including the availability of any feature, database, or content. Buster may also impose limits on certain features and services or restrict User’s access to parts or all of the Services without notice or liability. Buster reserves the right, at its discretion, to modify this Agreement at any time by posting a notice on the Service. User shall be responsible for reviewing and becoming familiar with any such modifications. Use of the Service by User following such notification constitutes User’s acceptance of the terms and conditions of this Agreement as modified.
In addition to allowing individuals to search for Transportation Provider contact information and submit requests to book the services of such Transportation Providers, the Service allows such Transportation Providers to register for the Services and verify or modify their information and accept or “farm out” bookings submitted by Customers. In order to do this, such Transportation Providers must register for an Account (see Section 5 of this Agreement).
User certifies to Buster that if User is an individual (i.e., not a corporation) User is at least 16 years of age (provided that, if User is located in a state in which 16 is under the age of majority, then User represents he/she has the legal consent of a legal guardian to enter this Agreement). User also certifies that it is legally permitted to use the Service, and takes full responsibility for the selection and use of the the Service. This Agreement is void where prohibited by law, and the right to access the Service is revoked in such jurisdictions.
2. SERVICE CONTENT
User agrees that all content (e.g. data and metrics) and materials (collectively, “Content”) delivered via the Service or otherwise made available by Buster at the Site are protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. Except as expressly authorized by Buster in writing, User agrees not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from such materials or content. However, User may print or download a reasonable number of copies of the materials or content at the Site for User’s own informational purposes; provided , that User retain all copyright and other proprietary notices contained therein. Reproducing, copying or distributing any content, materials or design elements on the Site for any other purpose is strictly prohibited without the express prior written permission of Buster.
Use of Content for any purpose not expressly permitted in this Agreement is prohibited. Any rights not expressly granted herein are reserved.
3. USER CONTENT
User acknowledges and agrees that if User uses the Service to contribute Content (for example, commentary, reviews, or, if User is a Transportation Provider, any information pertaining to such Transportation Provider and its fleet) to the Service (“User Content”), Buster (and its successors) is hereby granted a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable right to fully exploit such User Content (including all related intellectual property rights), for any purpose, and to allow others to do so. For clarity, the foregoing license grant does not affect User’s ownership rights in User Content. Buster reserves the right to remove any User Content from the Service at any time, for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such User Content), or for no reason at all.
User represents and warrants that (i) it has all right, power and authority, to contribute all of his/her User Content to the Service and grant the foregoing license, (ii) such content will not infringe the rights of any third party, (iii) User’s contribution will not be in conflict with any obligations User has to any third party, and (iv) neither such content, nor the contribution thereof, will violate any laws of regulations. If User is a Transportation Provider, User also represents and warrants that it has obtained and possesses all required permits or licenses for such User to operate its business, and shall immediately notify Buster if any such state or federal permit or license expires or is revoked or terminated.
Transportation Provider Ratings and Customer Comments. The Services allow (i) Transportation Providers to rate the quality of Customers with whom they have done business through the Services, and (ii) Customers to submit comments and ratings evaluating the Transportation Providers with whom they have done business through the Services. User hereby acknowledges and agrees that such ratings and comments are supplied directly by Transportation Providers and Customers, as applicable, and that Buster does not provide and takes no responsibility for such ratings and comments. User hereby releases Buster from any and all liability regarding such ratings and comments on the Services.
User shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Service or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Service or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Service. Buster reserves the right to bar any such activity.
User shall not attempt to gain unauthorized access to any portion or feature of the Service, or any other systems or networks connected to the Service or to any Buster server, or to any of the services offered on or through the Service, by hacking, password “mining”, or any other illegitimate means.
User shall not probe, scan or test the vulnerability of the Service or any network connected to the Service, nor breach the security or authentication measures on the Service or any network connected to the Service. User shall not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Service, or any other customer of Buster, including any Buster account not owned by User, to its source, or exploit the Service or any service or information made available or offered by or through the Service, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than User’s own information, as provided for by the Service.
User shall not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Service or Buster’s systems or networks, or any systems or networks connected to the Service or to Buster.
User shall not use any device, software or routine to interfere or attempt to interfere with the proper working of the Service or any transaction being conducted on the Service, or with any other person’s use of the Service.
User shall not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal User sends to Buster on or through the Service. User shall not, in connection with the Service, pretend (e.g. through impersonation) that User is any other individual or entity.
User shall not use the Service or any Content for any purpose that is unlawful or prohibited by this Agreement, or which infringes the rights of Buster or others.
5. REGISTRATION & SECURITY
Registration. For both (i) a User that is an individual seeking to book a Transportation Provider through the Service (a “Customer”) and (ii) a User that is a transportation provider wishing to avail itself of the ability to verify and modify its information on the Services and accept or “farm out” bookings by Customers (a “Transportation Provider”), as a condition to using certain features of the Service, such User will be required to register with Buster (an “Account”) and select a password and User name (which may be a User’s email address) (“Buster User ID”). In each instance, User shall provide Buster with accurate, complete, and updated registration information. Failure to do so shall constitute a breach of this Agreement, which may result in immediate termination of User’s Account. User may not (a) select or use as a Buster User ID a name of another person with the intent to impersonate that person; or (b) use as a Buster User ID a name subject to any rights of a person other than User without appropriate authorization. Buster reserves the right to refuse registration of, or cancel a Buster User ID in its discretion. User shall be responsible for maintaining the confidentiality of User’s Buster password and other Account information.
Customers. When a Customer registers for an Account, Customer shall be able to use the Service to send a request to book the services of a Transportation Provider (each a “Trip”). By using the Services, each Customer agrees to review all safety information regarding a Transportation Provider available through the Services prior to booking. Furthermore, Customer acknowledges and agrees that the Services may not be a complete and accurate representation of Transportation Provider’s information, and it is Customer’s responsibility to perform its own independent review of Transportation Provider’s services. By using the Services, Customer hereby releases Buster from any and all loss, damage, and liability arising from Customer’s selection and use of a Transportation Provider through the Services.
Transportation Provider. When a Transportation Provider registers for an Account, the Transportation Provider must add Buster as an additional insured on Transportation Provider’s vehicle liability insurance policy and the coverage must be primary and non-contributory to any insurance held by Buster. Such insurance coverage must be provided by an insurance company with a rating of “A-” or better by A.M. Best Company or its equivalent, and provide a waiver of subrogation in favor of Buster. As part of the registration process, the Transportation Provider must provide Buster with a Certificate of Insurance evidencing that such coverage is primary and non-contributory and includes Buster as an additional insured with a waiver of subrogation. As part of the registration process, the Transportation Provider must also provide certain requested information regarding Transportation Provider’s insurance and applicable permits, including, but not limited to, permit numbers and expiration dates of insurance policies and permits. A Transportation Provider must immediately notify Buster of any change in its insurance coverage, and Buster reserves the right to immediately terminate the Transportation Provider’s Account for any failure to do so. For the sake of clarity, failure of Transportation Provider to maintain insurance does not remove or otherwise affect Transportation Provider’s indemnification obligations hereunder. Furthermore, a Transportation Provider must provide Buster, on an annual basis, with sufficient written evidence of the Transportation Provider’s compliance with applicable safety regulations and required permits, licenses, and insurance certificates. Buster reserves the right, but does not have the obligation, to independently verify any and all information provided by a Transportation Provider to Buster, and each Transportation Provider shall cooperate with Buster in connection with any such verification.
Transportation Provider Warranties and Driver Policy. By using the Services, Transportation Provider represents and warrants that (i) all inventory displayed by Transportation Provider through the Services is provided by and operated by Transportation Provider and not a third party, (ii) it is Transportation Provider’s sole responsibility to ensure that any and all vehicles provided by Transportation Provider are in accordance with all applicable laws, rules, and regulations, and that all drivers engaged by Transportation Provider to provide services possess all necessary licenses and permits and meet all requirements under applicable law, and (iii) it is Transportation Provider’s sole responsibility to ascertain what laws apply to it in its performance under this Agreement and it shall only accept and perform Trips as allowed under applicable law.
Deactivation Policy. If a User elects to deactivate the User’s Account, User acknowledges and agrees that, while the Account will not be active, Buster may retain information pertaining to such Account in the event such User wishes to reactivate the Account at a later date. By registering for an Account, User hereby consents to the foregoing.
6. BOOKING POLICY
Booking. The Service allows a Customer to build an itinerary and search for and contact a Transportation Provider for that Trip. When a Customer identifies a Transportation Provider, the Customer can send a request to book a Trip with that company through the Services. The Customer’s request is sent to the applicable Transportation Provider to, in Transportation Provider’s sole discretion, accept or “farm out” the Trip to another Transportation Provider, as described in greater detail below. Within a reasonable time thereafter, the Customer will receive a form of notification indicating whether the request has been accepted or “farmed out.”
Farm Out Policy. If the Transportation Provider “farms out” the Trip, this means it has chosen to refer the Customer’s request to a central “farm out exchange,” where the Trip will be made available to other Transportation Providers on the Service to independently decide whether or not to accept the Trip. For the sake of clarity, all “farming out” occurs via the central “farm out exchange” mechanism on the Services, and neither Buster nor the Transportation Provider that initiated the “farm out” chooses or assigns another Transportation Provider for Customer. This “farming out” process must be done through Buster’s Service, and only a verified Transportation Provider that meets the eligibility requirements of the applicable Trip and possesses an Account may accept such a Trip.
In the event a Transportation Provider “farms out” a request to a verified Transportation Provider and that Transportation Provider accepts the request for a Trip, such verified Transportation Provider shall be obligated to perform the Trip in accordance with this Agreement. If a Transportation Provider accepts a “farmed out” Trip and then “farms out” the Trip again, such Transportation Provider may be assessed a penalty.
No binding obligation between Customer and Transportation Provider exists until the applicable Transportation Provider accepts Customer’s request. Customer acknowledges and agrees that (i) Buster is in no way selecting Transportation Providers for Customer, but is merely acting as a convenient method through which Customer selects and hires a Transportation Provider, and (ii) Buster reserves the right to decline provision of services in the event a worthy Transportation Provider cannot be confirmed.
Inventory Policy. When a Trip is accepted, Buster shall use reasonable efforts to ensure that the vehicle type and passenger capacity of the vehicle(s) ordered by Customer are reasonably similar to the vehicle type and passenger capacity of the vehicle(s) Transportation Provider provides on the day of the Trip. However, Customer acknowledges and agrees that Buster cannot guarantee the exact inventory (e.g., type of vehicle or passenger capacity) Customer ordered will be provided or that a Customer’s Trip will be booked with the exact Transportation Provider requested by Customer. Users acknowledge and agree that each Transportation Provider, not Buster, is solely responsible for ensuring that all vehicles are in good condition, that all necessary permits and licenses have been obtained, and that Transportation Provider is in compliance with all applicable regulations, safety standards, and laws.
Recommended Transportation Providers. The Services may include a feature through which certain Transportation Providers are “recommended” to Customers based on selected criteria, which may include, but are not limited to, Department of Transportation safety data and other performance metrics. User acknowledges that such “recommendations” (i) are not an endorsement, guarantee, or warranty by Buster, (ii) are determined by certain pre-set equations and metrics of Buster’s, and (iii) are merely provided as a convenience to assist Customers in making a decision and are just one of many criteria a Customer should consider when choosing a Transportation Provider. User hereby releases Buster from any and all liability regarding using the recommendation feature of the Services. For additional detail about recommendations, please see the FAQ at www.buster.com/faq.
Customer Relationship Management Policy (“CRM Policy”). The Services may allow Transportation Providers to enter Customer information into and/or create Customer Accounts on the Services (e.g., when a customer calls the Transportation Provider, who then enters the Customer’s information directly into the Services). Transportation Provider agrees that this feature is being offered as a convenience only and Buster is in no way liable for (and Transportation Provider hereby releases Buster from) any losses, including but not limited to lost business, lost revenue, lost customers, or other losses attributable to using the Services in this way (e.g., if customers of a Transportation Provider elect to use other Transportation Providers through the Services).
7. PAYMENTS AND BILLING
General User Payment Terms. The following payment terms apply to all Users.
Payment Processing and Direct Deposit. We use a third-party payment processor (the “ Payment Processor ”) to process payments through a payment account linked to your Account on the Services (your “ Billing Account ”) for use of the Paid Services. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to this Agreement. We are not responsible for error by the Payment Processor. Transportation Providers may also receive payment via direct deposit to such Transportation Provider’s pre-authorized bank account. Subject to the terms and conditions of this Agreement (including, but not limited to, a Customer’s right to dispute certain charges as set forth herein), seven (7) days after a Transportation Provider “closes” a Trip, the fees due to Transportation Provider shall be authorized for direct deposit into Transportation Provider’s pre-authorized bank account. We reserve the right to correct any errors or mistakes that are made even if the Payment Processor has already requested or received payment, and to provide any necessary refunds or adjustments, including by making direct deposits, debits, or credits to a pre-authorized bank account as applicable (e.g., Buster reserves the right to credit or debit a Transportation Provider’s pre-authorized bank account in order to correctly reflect the fees due after necessary adjustments are made).
Current Information Required. YOU MUST PROVIDE CURRENT, COMPLETE AND ACCURATE INFORMATION FOR YOUR BILLING ACCOUNT. YOU MUST PROMPTLY UPDATE ALL INFORMATION TO KEEP YOUR BILLING ACCOUNT CURRENT, AND YOU MUST PROMPTLY NOTIFY US OR OUR PAYMENT PROCESSOR IF YOUR PAYMENT METHOD IS CANCELED (E.G., FOR LOSS OR THEFT) OR IF YOU BECOME AWARE OF A POTENTIAL BREACH OF SECURITY, SUCH AS THE UNAUTHORIZED DISCLOSURE OR USE OF YOUR USER NAME OR PASSWORD. CHANGES TO SUCH INFORMATION CAN BE MADE AT www.buster.com/CUSTOMERS FOR CUSTOMER AND www.buster.com/COMPANIES FOR TRANSPORTATION OPERATORS.
Change in Amount Authorized. If the amount to be charged to your Billing Account varies from the amount you preauthorized (other than due to the imposition or change in the amount of state sales taxes), you have the right to receive, and we shall provide, notice of the amount to be charged and the date of the charge. Any agreement you have with your payment provider will govern your use of your Payment Method. You agree that we may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each billing cycle.
Disputed Payments, Refunds, and Damage Payments. Subject to the terms and conditions of this Agreement, Customers may dispute charges submitted by a Transportation Provider through the Service and may request a refund for use of the Services. In such instances, a User acknowledges and agrees that (i) Buster is merely acting as a mediator between Customer and the Transportation Provider, in order to provide a convenience to Customer, (ii) each such instance is handled on a case by case basis, and (iii) there is no guarantee that Customer shall receive a refund or be entitled to a decrease in fees charged. Each Transportation Provider acknowledges and agrees that Buster may, in its sole discretion, choose to refund fees to certain Customers, and that Buster shall have no liability to Transportation Provider for any refunds Buster elects to make. Furthermore, each Transportation Provider hereby acknowledges and agrees that Buster may, in its sole discretion, elect to modify damage payments and additional expenses submitted by Transportation Provider, and that Buster shall have no liability to Transportation Provider therefor.
Customer Payment Terms. The following payment terms apply to Customers.
Customer Cancellation Policy. If a Customer submits a booking through the Service and cancels the booking prior to the date of a Trip, certain charges may apply. If the Customer cancels a booking prior to seven (7) calendar days before the date of the Trip, the Customer shall not be charged. If the Customer cancels within seven (7) calendar days before the date of the Trip, the Customer shall be charged fifty percent (50%) of the fees quoted. If the Customer cancels within 24-hours of the Trip, the Customer shall be charged one hundred percent (100%) of the fees quoted. A change of date shall be deemed a cancellation.
Adjusted Costs Post-Trip. After completion of a Trip, additional expenses and costs may be incurred, and the initial fee quoted to a Customer may change to account for such expenses and costs. The Transportation Provider may adjust fees after a Trip to account for any extra costs (e.g., tolls or parking charges) or damages incurred during the Trip. In such event, Transportation Provider shall submit such adjustments to Buster, and Customer will be charged and receive a notice of such adjustments when a Transportation Provider “closes” a Trip via the Services. For seven (7) days from the date of such notice, Buster (in Buster’s sole discretion) or Customer shall have the right to dispute such extra charge(s) in accordance with this Agreement. If neither Buster nor Customer disputes the extra charge(s), such fees shall remain charged to Customer after such seven (7) day period, and Customer waives any right to dispute such fees thereafter.
Transportation Provider Payment Terms. The following payment terms apply to Transportation Providers.
Transportation Provider Rates. Unless otherwise agreed between Buster and the applicable Transportation Provider, Transportation Providers shall charge the Customer at the same rates as Transportation Provider charges other persons not referred by the Service.
8. THIRD PARTY SITES
The Services may permit User to link to other websites or resources on the Internet, and other websites or resources may contain links to the Service (such as websites operated by Transportation Providers). These other websites are not under Buster’s control, and User acknowledges that Buster is not responsible or liable for any products or services available through such websites. The inclusion of any such link does not imply endorsement by Buster. User further acknowledges and agrees that Buster shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, products, information, or services available on or through any such website or resource.
User is responsible for all of its activity in connection with the Service. User shall defend, indemnify, and hold harmless Buster, its affiliates and each of its, and its affiliates’ employees, contractors, directors, suppliers and representatives from all liabilities, claims, and expenses, including reasonable attorneys' fees, that arise from User’s (i) use or misuse of the Service; (ii) access to any part of the Service, (iii) User Content, (iv) violation of this Agreement, and (v) Customer’s final selection of a Transportation Provider. Furthermore, if a Transportation Provider (a) enters information regarding a user that is not a Customer into the Buster Services, or (b) “farms out” a Trip to a company that is not a verified Buster Transportation Provider, such Transportation Provider agrees to defend, indemnify, and hold harmless Buster, its affiliates and each of its, and its affiliates employees, contractors, directors, suppliers and representatives from all liabilities, claims, and expenses, including reasonable attorneys' fees, that arise from (a) or (b).
10. WARRANTY DISCLAIMER
THE SERVICE (INCLUDING, WITHOUT LIMITATION, ANY AND ALL THIRD PARTY INFORMATION PROVIDED THROUGH THE SERVICE) IS PROVIDED BY BUSTER ON AN "AS IS" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. BUSTER MAKES NO WARRANTY THAT (I) THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR (II) THE RESULTS OF USING THE SERVICE WILL MEET USER’S REQUIREMENTS. PARTICULARLY, BUSTER MAKES NO WARRANTIES WITH RESPECT TO THE ACCURACY OF ANY VEHICLE INFORMATION OR DATA PRESENTED VIA THE SERVICE, AND BUSTER EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES THAT MIGHT OTHERWISE PASS THROUGH FROM USER (IF SUCH USER IS A TRANSPORTATION PROVIDER) TO A USER ACCESSING SUCH COMPANY’S INFORMATION VIA THE SERVICES OR OTHERWISE ENGAGING SUCH COMPANY. USER’S USE OF THE SERVICE IS SOLELY AT USER’S OWN RISK.
11. LIMITATION OF LIABILITY
IN NO EVENT SHALL BUSTER, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, VENDORS OR SUPPLIERS BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL THEORY WITH RESPECT TO THE SERVICE (OR ANY DATA OR OTHER INFORMATION AVAILABLE THROUGH THE SERVICE – INCLUDING TRANSPORTATION VEHICLE RELATED INFORMATION): (I) FOR ANY LOST PROFITS OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, EVEN IF FORESEEABLE, (II) FOR ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE (REGARDLESS OF THE SOURCE OF ORIGINATION), (III) FOR ANY ERRORS OR OMISSIONS IN ANY DATA OR INFORMATION OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF USER’S USE OF ANY DATA OR INFORMATION POSTED, EMAILED, TRANSMITTED OR OTHERWISE MADE AVAILABLE AT OR THROUGH THE SERVICE, (IV) FOR DAMAGES OF ANY KIND ARISING FROM A USER’S USE OF A TRANSPORTATION PROVIDER’S SERVICES OR ANY TRANSPORTATION PROVIDER “FARMING OUT” A TRIP TO A COMPANY THAT IS NOT A VERIFIED BUSTER TRANSPORTATION PROVIDER OR (V) FOR ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) $100.00 (U.S.) (PROVIDED THAT, IF USER HAS PAID FOR A SERVICE OR FEATURE, AND SUCH PAYMENT IS MORE THAN $100.00 (U.S.) THE LIABILITY CAP SHALL BE INCREASED TO SUCH AMOUNT). IN ADDITION, BUSTER SHALL NOT BE LIABLE FOR ANY LOSS OR LIABILITY RESULTING, DIRECTLY OR INDIRECTLY, FROM USER’S INABILITY TO ACCESS OR OTHERWISE USE THE SERVICE (INCLUDING, WITHOUT LIMITATION, ANY DELAYS OR INTERRUPTIONS DUE TO ELECTRONIC OR MECHANICAL EQUIPMENT FAILURES, DENIAL OF SERVICE ATTACKS, DATE DATA PROCESSING FAILURES, TELECOMMUNICATIONS OR INTERNET PROBLEMS OR UTILITY FAILURES). CUSTOMER HEREBY ACKNOWLEDGES THAT NEITHER BUSTER NOR A TRANSPORTATION PROVIDER SHALL HAVE ANY RESPONSIBILITY WHATSOEVER FOR ANY PERSONAL PROPERTY OF THE CUSTOMER. CUSTOMER’S PERSONAL PROPERTY SHALL BE CARRIED SUBJECT TO AVAILABLE ACCOMMODATIONS (AS DETERMINED SOLELY BY THE TRANSPORTATION PROVIDER). THE FOREGOING LIMITATIONS SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
Buster may terminate User’s access to all or any part of the Service at any time, with or without cause, effective upon notice thereof to User (provided that, if Buster determines there may be an immediate threat to Buster, it may terminate such access without notice). Furthermore, Buster may allow a Transportation Provider to cancel a Trip (i) in response to a Customer’s prior cancellation of a Trip or (ii) if the Transportation Provider “farms out” the Trip to another Transportation Provider. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers and limitations of liability. After the termination of a User’s access to the Services, Buster may retain all historical information associated with such User’s Account.
13. EXPORT AND TRADE CONTROLS
User agrees not to import, export, re-export, or transfer, directly or indirectly, any part of the Service or any information provided on or pursuant to the Service except in full compliance with all United States, foreign and other applicable laws and regulations.
All content included in connection with the Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Buster or its content suppliers and protected by United States and international copyright laws. The compilation of all content in connection with the Service is the exclusive property of Buster and protected by U.S. and international copyright laws. All software used in connection with (or provided through) the Service is the property of Buster or its software suppliers and protected by United States and international copyright laws.
16. ELECTRONIC COMMUNICATIONS
When User visits the Site or sends e-mails to Buster, User is communicating with Buster electronically. User hereby consents to receive communications from Buster electronically. Buster will communicate with User by e-mail or by posting notices on the Service. User agrees that all agreements, notices, disclosures and other communications that Buster provides to User electronically satisfy any legal requirement that such communications be in writing.
17. APPLE DEVICE TERMS
In the event User is using the Services in connection with a device provided by Apple, Inc. (“Apple”) or a company application obtained through the Apple App Store (collectively, such uses are henceforth the “Application”), the following shall apply:
17.1 Both User and Buster acknowledge that this Agreement is concluded between User and Buster only, and not with Apple, and that Apple is not responsible for the Application or the Content;
17.2 The Application is licensed to you on a limited, non-exclusive, non-transferrable, non-sublicensable basis, solely to be used in connection with the Service for User’s private, personal, non-commercial use, subject to all the terms and conditions of this Agreement as they are applicable to the Service;
17.3 User will only use the Application in connection with an Apple device that User owns or controls;
17.4 User acknowledges and agrees that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application;
17.5 In the event of any failure of the Application to conform to any applicable warranty, including those implied by law, User may notify Apple of such failure; upon notification, Apple’s sole warranty obligation to User will be to refund to you the purchase price, if any, of the Application;
17.6 User acknowledges and agrees that Buster, and not Apple, is responsible for addressing any claims User or any third party may have in relation to the Application;
17.7 User acknowledges and agrees that, in the event of any third party claim that the Application or your possession and use of the Application infringes that third party’s intellectual property rights, Buster, and not Apple, will be responsible for the investigation, defense, settlement and discharge of any such infringement claim;
17.8 User represents and warrants that User is not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and that User is not listed on any U.S. Government list of prohibited or restricted parties;
17.9 Both User and Buster acknowledge and agree that, in User’s use of the Application, User will comply with any applicable third party terms of agreement which may affect or be affected by such use; and
17.10 Both User and Buster acknowledge and agree that Apple and Apple’s subsidiaries are third party beneficiaries of this Agreement, and that upon User’s acceptance of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as the third party beneficiary hereof.
The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. Buster shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Buster’s reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation (including "line-noise" interference). If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sublicensable by User except with Buster’s prior written consent. Buster may transfer, assign or delegate this Agreement and its rights and obligations without consent. This Agreement shall be governed by and construed in accordance with the laws of the state of New York, as if made within New York between two residents thereof, and the parties submit to the exclusive jurisdiction and venue of the state and Federal courts located in New York City, New York. Notwithstanding the foregoing sentence, (but without limiting either party’s right to seek injunctive or other equitable relief immediately, at any time, in any court of competent jurisdiction), any disputes arising with respect to this Agreement shall be settled by arbitration in accordance with the rules and procedures of the Judicial Arbitration and Mediation Service, Inc. (“JAMS”). The arbitrator shall be selected by joint agreement of the parties. In the event the parties cannot agree on an arbitrator within thirty (30) days of the initiating party providing the other party with written notice that it plans to seek arbitration, the parties shall each select an arbitrator affiliated with JAMS, which arbitrators shall jointly select a third such arbitrator to resolve the dispute. The written decision of the arbitrator shall be final and binding on the parties and enforceable in any court. The arbitration proceeding shall take place in New York City, New York using the English language. Both parties agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement.
Effective Date: December 31, 2019
Global Charter Services, Inc. (d/b/a “Buster,” “BusBank” hereinafter "Buster," “we,” “our,” or “us”)
I. PERSONAL INFORMATION WE COLLECT
The categories of personal information we collect depend on whether you are an individual booking transportation (“Customer”), providing transportation through our platform (“Transportation Provider,” “Vendor” or “Operator”) or website visitor (collectively, “you” or “users”) and the requirements of applicable law.
Information You Provide to Us .
Account Creation: When Customers create accounts, we collect their name, email address, username, and password. We will also collect location details of trips. When Vendors register, we collect company and/or driver contact information and drivers’ license and phone numbers.
Your Communications with Us . We collect personal information such as email address, phone number or mailing address when users request information about our Services, register for our newsletter, request customer or technical support, apply for a job or otherwise communicate with us.
Surveys . We may contact users to participate in surveys. If you decide to participate, you may be asked to provide certain information which may include personal information.
Social Media Content . We may offer forums, blogs, or social media pages. Any content provided on these channels will be considered “public” and is not subject to privacy protections.
Information Collected Automatically or From Others
Automatic Data Collection . We may collect certain information automatically when you use the Services. This information may include your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, details about your browser, operating system or device, location information, Internet service provider, pages that you visit before, during and after using the Services, information about the links you click, and other information about how you use the Services. Information we collect may be associated with accounts and other devices.
In addition, we may automatically collect data regarding use of our Services, such as the types of content you interact with and the frequency and duration of your activities.
· Cookies . Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Services may not work properly.
· Pixel Tags/Web Beacons . A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects information about users’ engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement.
Analytics . We may also use Google Analytics and other service providers to collect information regarding visitor behavior and visitor demographics on our Services. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/ . You can opt out of Google’s collection and processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout .
II. HOW WE USE YOUR INFORMATION.
We use your information for a variety of business purposes, including to:
Fulfill our contract with you and provide you with our Services, such as:
· Managing your information and accounts;
· Providing access to certain areas, functionalities, and features of our Services;
· Communicating with you about your account, activities on our Services and policy changes;
· Undertaking activities to verify or maintain the quality or safety of a service or device;
· Processing your financial information and other payment methods for products or Services purchased;
· Providing advertising, analytics and marketing services;
· Providing Services on behalf of our Transportation Providers, such as maintaining or servicing accounts, providing customer service, and verifying customer information;
· Processing applications and transactions; and
· Allowing you to register for events.
Analyze and improve our Services pursuant to our legitimate interest, such as:
· Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;
· Measuring interest and engagement in our Services and short-term, transient use, such as contextual customization of ads;
· Undertaking research for technological development and demonstration;
· Researching and developing products, services, marketing or security procedures to improve their performance, resilience, reliability or efficiency;
· Improving, upgrading or enhancing our Services or device or those of our Providers;
· Developing new products and Services;
· Ensuring internal quality control;
· Verifying your identity and preventing fraud;
· Debugging to identify and repair errors that impair existing intended functionality;
· Enforcing our terms and policies; and
· Complying with our legal obligations, protecting your vital interest, or as may be required for the public good.
Provide you with additional content and Services, such as:
· Furnishing you with customized materials about offers, products, and Services that may be of interest, including new content or Services;
· Auditing relating to interactions, transactions and other compliance activities; and
· Other purposes you consent to, are notified of, or are disclosed when you provide personal information.
Use De-identified and Aggregated Information. We may use personal information and other data about you to create de-identified and aggregated information, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access our Services, or other analyses we create.
Share Content with Friends or Colleagues. Our Services may offer various tools and functionalities. For example, we may allow you to provide information about your friends through our referral services. Our referral services may allow you to forward or share certain content with a friend or colleague, such as an itinerary.
If you have any questions or concerns about how such data is handled or would like to exercise your rights, you should contact the person or entity (i.e., the data controller) who has contracted with us to use the Service to process this data. Our Vendors control the personal information in these cases and determine the security settings within the account, its access controls and credentials. We will, however, provide assistance to our customers to address any concerns you may have, in accordance with the terms of our contract with them. For a list of our sub-processors, contact us as described below.
· Operationally Necessary . This includes Technologies that allow you access to our Services, applications, and tools that are required to identify irregular site behavior, prevent fraudulent activity and improve security or that allow you to make use of our functionality;
· Performance Related . We may use Technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how our visitors use the Services;
· Functionality Related . We may use Technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our Services or keeping track of your specified preferences, interests, or past items viewed;
· Advertising or Targeting Related . We may use first party or third-party Technologies to deliver content, including ads relevant to your interests, on our Services or on third party sites.
Cross-Device Tracking . Your browsing activity may be tracked across different websites and different devices or apps. For example, we may attempt to match your browsing activity on your mobile device with your browsing activity on your laptop. To do this our technology partners may share data, such as your browsing patterns, geo-location and device identifiers, and will match the information of the browser and devices that appear to be used by the same person.
Notice Regarding Third Party Websites, Social Media Platforms and Software Development Kits. The Services may contain links to other websites, and other websites may reference or link to our website or other Services. These other websites are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.
We may use third party APIs as part of the functionality of our Services. APIs may allow third parties including analytics and advertising partners to collect your personal information for various purposes including to provide analytics services and content that is more relevant to you. For more information about our use of APIs, please contact us as set forth below.
III. DISCLOSING YOUR INFORMATION TO THIRD PARTIES.
We may disclose and/or sell your personal information only as provided below. Below is a list of the categories of personal information we have disclosed and/or sold about consumers for a business purpose in the past 12 months.
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number (from employees—see B), or other similar identifiers.
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Personal Information does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records. Note: Some personal information included in this category may overlap with other categories.
C. Protected classification characteristics under California or federal law.
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
D. Commercial information.
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
E. Biometric information.
Physiological, biological, or behavioral, characteristics (including DNA) that can be used to establish individual identity, or imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template such as a faceprint, a minutiae template, or a voiceprint, can be extracted and keystroke patterns or rhythms, gait patterns, or rhythms, and sleep, health or exercise data that contain identifying information.
F. Internet or other electronic network activity.
Browsing history, search history, information on a consumer's interaction with an internet website, application, or advertisement.
G. Geolocation data.
Physical location or movements.
H. Sensory data.
Audio, electronic, visual, thermal, olfactory, or similar information.
I. Professional or employment-related information.
Current or past job history or performance evaluations.
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g, 34 C.F.R. Part 99)).
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
K. Inferences drawn from other personal information to create a profile about a consumer.
Profile reflecting a consumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Service Providers. We may share any personal information we collect about you with our third-party service providers. The categories of service providers (processors) to whom we entrust personal information include: IT and related services; information and services; payment processors; customer service providers; and vendors to support the provision of the Services.
Business Partners. We may provide personal information to business partners with whom we jointly offer products or services. In such cases, our business partner’s name will appear along with ours.
Affiliates. We may share personal information with our affiliated companies.
Advertising Partners. Through our Services, we may allow third party advertising partners to set Technologies and other tracking tools to collect information regarding your activities and your device (e.g., your IP address, mobile identifiers, page(s) visited, location, time of day). We may also combine and share such information and other information (such as demographic information and past purchase history) with third party advertising partners. These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third party websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising.” We may allow access to other data collected by the Services to share information that may be useful, relevant, valuable or otherwise of interest to you. If you prefer not to share your personal information with third party advertising partners, you may follow the instructions below.
Disclosures to Protect Us or Others. We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.
Disclosure in the Event of Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.
International Data Transfers.
You agree that all information processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We have taken appropriate safeguards to require that your personal information will remain protected and require our third-party service providers and partners to have appropriate safeguards as well. Further details can be provided upon request.
IV. YOUR CHOICES.
You have certain choices about your personal information. Where you have consented to the processing of your personal information, you may withdraw that consent at any time and prevent further processing by contacting us as described below. Even if you opt out, we may still collect and use non- personal information regarding your activities on our Services and for other legal purposes as described above.
Email and Telephone Communications.
We process requests to be placed on do-not-mail, do-not-phone and do-not-contact lists as required by applicable law.
“Do Not Track.”
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
Cookies and Interest-Based Advertising.
You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these and learn more about targeted advertising and consumer choice and privacy, at www.networkadvertising.org/managing/opt_out.asp , http://www.youronlinechoices.eu/ , https://youradchoices.ca/choices/ , and www.aboutads.info/choices/ . To separately make choices for mobile apps on a mobile device, you can download DAA’s AppChoices application from your device’s app store. Alternatively, for some devices you may use your device’s platform controls in your settings to exercise choice.
Please note you must separately opt out in each browser and on each device. Advertisements on third party websites that contain the AdChoices link may have been directed to you based on information collected by advertising partners over time and across websites. These advertisements provide a mechanism to opt out of the advertising partners’ use of this information for interest-based advertising purposes.
Your Privacy Rights.
In accordance with applicable law, you may have the right to:
· Access to/Portability of Personal Data. about you consistent with legal requirements. In addition, you may have the right in some cases to receive or have your electronic Personal Data transferred to another party.
· Request Correction. of your personal information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your personal information or we may refer you to the controller of your personal information who is able to make the correction.
· Request Deletion. of your personal information, subject to certain exceptions prescribed by law.
· Request restriction of or object to processing of your personal information, including the right to opt in or opt out of the sale of your Personal Data to third parties, if applicable, where such requests are permitted by law.
If you would like to exercise any of these rights, please email firstname.lastname@example.org [ 1] . We will process such requests in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request.
V. DATA RETENTION.
VI. SECURITY OF YOUR INFORMATION.
By using the Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services, by mail or by sending an e-mail to you.
VII. CHILDREN’S INFORMATION.
The Services are not directed to children under 18 (or other age as required by local law), and we do not knowingly collect personal information from children. If you learn that your child has provided us with personal information without your consent, you may contact us as set forth below. If we learn that we have collected any personal information in violation of applicable law, we will promptly take steps to delete such information and terminate the child’s account.
VIII. OTHER PROVISIONS.
If you are located in the European Economic Area or the UK, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.
IX. CONTACT US.
Global Charter Services Inc.
141 W Jackson Blvd, Suite 300A
Chicago IL 60604